Rochayati Febriarhamadini, Krisnawati M. Analysis of Service Quality on Customer Satisfaction of Bank Central Asia, tbk (Case Study of KCP Mall Kelapa Gading III). IJARSS [Internet]. 2023 Nov. 26 [cited 2026 May 17];1(3):157-66. Available from: https://journal.multitechpublisher.com/index.php/ijarss/article/view/721