The Art of Comfort Mastering Housekeeping for the Ultimate Guest Experience
DOI:
https://doi.org/10.59890/ijebma.v6i2.2235Keywords:
Comfort, Experience, Guest, HousekeepingAbstract
The Renaissance Okinawa Resort, a high-end resort situated in Japan, fully acknowledges the significance of housekeeping in crafting a memorable and exceptional stay for its patrons. Nevertheless, Renaissance Okinawa Resort is dedicated to upholding elevated levels of cleanliness and service by implementing inventive and effective housekeeping methods. A qualitative approach is a research method that focuses on understanding social phenomena from the perspectives of the people involved. The combination of detailed approach, extensive training, good communication, and teamwork enables them to provide an exceptional stay experience for every guest. Staying at Renaissance Okinawa Resort is described as one of the most comfortable experiences they have ever had, with high-quality rooms and highly personalized service creating a warm, friendly, and relaxed atmosphere. The housekeeping department at Renaissance Okinawa Resort demonstrates a proactive, flexible, and attentive approach in adapting their services to meet the diverse needs of guests. The combination of gathering guest preference information, adjusting amenities, using appropriate products, respecting cultural norms, good communication, creativity, and extensive training allows them to deliver a personalized and unforgettable stay experience for every guest
References
Ahmed Talib, A. T. M., Shamram, M. K., & Faraj, D. U. (2020). Service quality evaluation in the internal supervision department and the level of customer satisfaction “applied study on baron hotel.” International Journal of Psychosocial Rehabilitation, 24(3), 1151–1164. https://doi.org/10.37200/IJPR/V24I3/PR200867
Ambardar, A., & Raheja, K. (2017). Occupational safety and health of hotel housekeeping employees : A comparative study. In International Journal of Hospitality and Tourism Systems (Vol. 10, Issue 2, pp. 22–31). academia.edu.
Aswan, M. K., & Octafian, R. (2023). Pengembangan SDM untuk Meningkatkan Kualitas Akomodasi. In Jurnal Pengabdian Masyarakat Waradin (Vol. 3, Issue 2, pp. 58–63). https://scholar.google.com/citations?
view_op=view_citation&hl=en&user=SxdVoHkAAAAJ&pagesize=100&citation_for_view=SxdVoHkAAAAJ:Y5dfb0dijaUC
B. Cano, J., T. Bajao, G., & O. Etcuban, J. (2019). Housekeeping Standard Practices of Resorts in Bohol, Philippines. In International Journal of Business and Social Science (Vol. 10, Issue 4). researchgate.net. https://doi.org/10.30845/ijbss.v10n4p17
Chibili, M. (2017). Modern Hotel Operations Management. In Modern Hotel Operations Management. thuvienso.hoasen.edu.vn. https://doi.org/10.4324/9781351217309
Dejarme, F. O., Pauline Felices, D. N., Olea, H. M., & Tibayan, C. (2016). Evaluation on the Extent of Learning Towards Rooms Division Internship: Basis for Curriculum Improvement. In Journal of International Tourism and Hospitality Management: Vol. Vol. 3.
lpulaguna.edu.ph. http://lpulaguna.edu.ph/wp-content/uploads/2017/07/EVALUATION-ON-THE-EXTENT-OF-LEARNING-TOWARDS-ROOMS-DIVISION-INTERNSHIP-BASIS-FOR-CURRICULUM-IMPROVEMENT.pdf
Espellita Jr, S. R., & Maravilla Jr, V. S. (2019). Employable Skills for Hospitality Graduates as Perceived Among Hotel Supervisors in Cebu City. In Journal of Economics and Business (Vol. 2, Issue 2). academia.edu. https://doi.org/10.31014/aior.1992.02.02.105
Fitriyani, E., Trihayuningtyas, E., & Simatupang, V. (2017). Pengaruh Experiental Marketing Terhadap Loyalitas Tamu Di Hotel Savoy Homann Bidakara. Barista: Jurnal Kajian …, 24–38. https://journal.stp-bandung.ac.id/index.php/barista/article/view/132
Gangwar, V. P., & Reddy, D. (2023). Hospitality industry 5.0: Emerging trends in guest perception and experiences. In Opportunities and Challenges of Business 5.0 in Emerging Markets (pp. 185–211). https://doi.org/10.4018/978-1-6684-6403-8.ch010
Jeaheng, Y., Al-Ansi, A., & Han, H. (2020). Impacts of Halal-friendly services, facilities, and food and Beverages on Muslim travelers’ perceptions of service quality attributes, perceived price, satisfaction, trust, and loyalty. Journal of Hospitality Marketing and Management, 29(7), 787–811. https://doi.org/10.1080/19368623.2020.1715317
Jyoti, J., Dash, M., & Kaswan, K. S. (2023). Role of Information and Communication Technology in Rooms Divisions across Delhi NCR. In 2023 International Conference on Artificial Intelligence and Smart Communication, AISC 2023 (pp. 894–897). https://doi.org/10.1109/AISC56616.2023.10085023
Karthik, M. (2015). A new trend in hotel housekeeping practices and challenges. In International Journal of Innovative Research in Science, Engineering and Technology (Vol. 4, Issue 6, pp. 4169–4173).
https://pdfs.semanticscholar.org/68a1/434c9df2fe3c3bb862b9133ae51a6bc1b4de.pdf
Luo, Z., & Qu, H. (2016). Guest-Defined Hotel Service Quality and Its Impacts on Guest Loyalty. Journal of Quality Assurance in Hospitality and Tourism, 17(3), 311–332. https://doi.org/10.1080/1528008X.2015.1077185
M. Febriyan Pratama, & Dyah Palupiningtyas. (2021). Planning dan Kualitas Pelayanan Departement Housekeeping Terhadap Kepuasan Tamu di Hotel. In Gemawisata: Jurnal Ilmiah Pariwisata (Vol. 17, Issue 3, pp. 180–188). https://doi.org/10.56910/gemawisata.v17i3.183
Makoondlall-Chadee, T., Goolamally, N. P., Ramasamy Coolen, P. V., & Bokhoree, C. (2021). Sustainable tourism, Technology and Internet 4.0: Opportunities and Challenges for Small Island Developing States. In 2021 IoT Vertical and Topical Summit for Tourism. https://doi.org/10.1109/IEEECONF49204.2021.9604866
Nilashi, M., Ibrahim, O., Yadegaridehkordi, E., Samad, S., Akbari, E., & Alizadeh, A. (2018). Travelers decision making using online review in social network sites: A case on TripAdvisor. Journal of Computational Science, 28, 168–179. https://doi.org/10.1016/j.jocs.2018.09.006
Peiró-Signes, A., Segarra-Oña, M. del V., Verma, R., Mondéjar-Jiménez, J., & Vargas-Vargas, M. (2014). The Impact of Environmental
Certification on Hotel Guest Ratings. Cornell Hospitality Quarterly, 55(1), 40–51. https://doi.org/10.1177/1938965513503488
Rasika, G., & Pooja, B. (2019). Business Guests Accommodation Selection: A Gender-Based Study on Factors Affecting the Selection of Star Category Business Hotels in Mumbai City. In Atithya: A Journal of Hospitality (Vol. 6, Issue 2, pp. 122–134). aissmschmct.in.
Sá, S., Costa, E., Borges, I., Mota, C., Leite, S., & Noronha, A. R. (2022). Online Guest Reviews Reputation: Its Importance in a Pandemic Crisis. Smart Innovation, Systems and Technologies, 284, 525–535. https://doi.org/10.1007/978-981-16-9701-2_43
Sadhale, M. (2021). The Changing Role of Housekeeping Department in Hotels Post COVID-19 Pandemic. 210.212.169.38. http://localhost:8080/xmlui/handle/123456789/9834
Setiawan, I. G. M., Triyuni, N. N., Budarma, I. K., & Antara, D. M. S. (2021). The Implementation of Green Housekeeping Management at The St. Regis Bali Resort. International Journal of Green Tourism Research and Applications, 3(2), 69–76. https://doi.org/10.31940/ijogtra.v3i2.69-76
Sugiyono. (2020). Metode Penelitian Bisnis Edisi 1. repository.itbwigalumajang.ac.id. http://repository.itbwigalumajang.ac.id/102/%0Ahttp://repository.itbwigalumajang.ac.id/102/1/BUKU AJAR METPEN.pdf
Yashwant Singh Rawal, Bagchi, Purnendu, Dani, & and Rakesh. (2020). Hygiene and Safety: A Review of the Hotel Industry in the Era of COVID-19 Pandemic. In Bioscience Biotechnology Research Communications (Vol. 13, Issue 10, pp. 153-159 WE-Emerging Sources Citation Index (ESC). researchgate.net. https://www.researchgate.net/profile/Madhu-
Druvakumar/publication/352992733_Study_on_Price_Discovery_of_Selected_Indian_Agriculture_Commodity_with_Special_Orientation_to_Ncdex/links/60e2b60c299bf1ea9ee1223d/Study-on-Price-Discovery-of-Selected-Indian-Agri
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Surya Kurniawan, Julian Andriani Putri
This work is licensed under a Creative Commons Attribution 4.0 International License.
