ANDREA MICHAEL OEI; ANGEL VIOLETA PRATIONO; CHRISTOPHER LIONGGODINATA; FELIX PANGSAWIRA; NATASYA VALENTINE; VIONA ROSALINA. The Impact of Service Quality, Facilities, and Room Cleanliness Toward Customer Satisfaction in Banyan Tree Resort Bintan. International Journal of Economics, Business Management and Accounting (IJEBMA), [S. l.], v. 3, n. 1, p. 15–36, 2023. DOI: 10.59890/ijebma.v3i1.226. Disponível em: https://journal.multitechpublisher.com/index.php/ijebma/article/view/226. Acesso em: 8 aug. 2026.