Importance of Artificial Intelligence in Amicable Dispute Resolution of Consumer Disputes

Abstract

With the evolution of e-commerce and digital marketing, the business marketplace has grown exponentially in the last decade. When the sales increase, the number of disputes also increases. The present judicial system is already burdened with the backlog of cases and it may be difficult for businesses and consumers to get quick remedy. There are many alternatives such as mediation, arbitration and others which aim to provide quick and cost-effective remedies. However, the use of technology can further ease the stress on existing dispute resolution mechanisms across the country for those who find it easier to access technology. Such a system is called Online Dispute Resolution (ODR) which uses traditional alternatives delivered online. Artificial Intelligence is a step above the ODR which removes certain elements such as bias, and difficulty in scheduling sessions. Artificial Intelligence can be the future of dispute resolution across the globe as it does not have a boundary and passes jurisdictional enforcement of agreement issues if it is voluntarily entered into. This paper explores the importance of Artificial Intelligence in amicable dispute resolution