Analysis of Service Quality, Customer Relationship, and Customer Satisfaction on Customer Loyalty Cargo Air Industry: Mini Review

Bekti Setiadi; Meikol Benned

doi:10.59890/ijsss.v1i1.505

Authors

Bekti Setiadi Sekolah Tinggi Penerbangan Aviasi, Jakarta
Meikol Benned Sekolah Tinggi Penerbangan Aviasi, Jakarta

DOI:

https://doi.org/10.59890/ijsss.v1i1.505

Keywords:

Service Quality, Customer Relationship, Customer Satisfaction, Airlines

Abstract

The purpose of this study is to look for gaps in previous research and to find the relationship between independent variables and dependent variables. This study with the object of an air cargo company, this research uses a literature study that analyzes previous research. The findings of the previous article are a correlation between ontime delivery, service quality, customer satisfaction on customer loyalty. In this study, there are still many other variables that support creating customer satisfaction in air cargo companies

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