The Influence of the Work Environment and Individual Characteristics on Public Services at the Alim Village Office, Batang Cenaku District, Indragiri Hulu Regency

Authors

  • Fitria Ningsih Institut Teknologi dan Bisnis Indragiri

DOI:

https://doi.org/10.59890/ijarss.v2i10.2567

Keywords:

Work Environment, Individual Characteristics, Public Services

Abstract

The aim of this research is to determine the influence of the work environment and individual characteristics simultaneously on public services, to determine the influence of the work environment partially influencing public services and to determine individual characteristics partially influencing public services at the Alim Village Office, Batang Cenaku District, Indragiri Regency. Upstream. Using quantitative methods, the data analysis used is multiple linear analysis using the SPSS program. The sample in this research consisted of 89 respondents who had provided services at the Alim Village Office. This research was conducted from September 30 2022.

The research results of the Work Environment and Individual Characteristics simultaneously influence Public Services, the Work Environment partially influences Public Services, Individual Characteristics partially influence Public Services.

References

Dahar dkk, Pengaruh Lingkungan kerja Terhadap Kualitas Pelayanan Studi Kasus Di Puskesmas Kecamatan Tahuna Barat Kabupaten Kepulauan Sangihe. Sulawesu utara.

Mardiana, 2007, Manajemen Produksi, Badan Penerbit IPWI, Jakarta.

Moenir, H.A.S. 2008. Manajemen Pelayanan Umum. Bumi Aksara, Jakarta.

Mondey, Wayne, R, 2008. Manjemen Sumber Daya Manusia, Erlangga, Jakarta

Nurastuti,2011. Karakteristik Individu Terhadap Pelayanan Pada Bakpia Japon Lopati Bantul Yogyakarta.

Robbins, S dan Coulter, M, 2007, Manajemen, Edisi kedelapan, Penerbit PT. Indeks, Jakarta

Sambolangi dkk, 2023. Pengaruh Karakteristik Organisasi, Lingkungan Kerja Pegawai danPraktik Manajemen Terhadap Pelayanan Publik di Kelurahan Rante Kabupaten Tana Toraja. Jurnal Ilmu Administrasi Publik.

Sarwoto, P, 2009, Pengukuran Efektifitas Kerja Pegawai, Andi Offset, Jogjakarta.

Sedarmayanti, 2009, Tata Kerja dan Produktifitas Kerja, CV. Mandar Maju, Bandung.

Sinambela, Lijan Poltak. 2010. Reformasi Pelayanan Publik, Jakarta: PT. Bumi Aksara

Torang, Syamsir, 2013, Organisasi dan Manjemen, Alfabeta, Bandung

Undang-Undang Nomor. 25 Tahun 2009 Tentang Pelayanan Publik

Downloads

Published

2024-10-31

How to Cite

Ningsih, F. (2024). The Influence of the Work Environment and Individual Characteristics on Public Services at the Alim Village Office, Batang Cenaku District, Indragiri Hulu Regency. International Journal of Applied Research and Sustainable Sciences, 2(10), 793–806. https://doi.org/10.59890/ijarss.v2i10.2567